Shipping Policy
Shipping Policy
At Let Pets, we’re committed to making your shopping experience simple and reliable. Below you’ll find important information about order processing, shipping, tracking, and delivery.
1) Where do you ship from?
To provide the best product availability and efficient delivery, our orders are primarily shipped from our fulfillment centers and suppliers located in China.
Depending on product availability and inventory, some orders may also be fulfilled from warehouses located in the United States.
If your order contains multiple items, they may occasionally be shipped separately from different fulfillment locations.
2) Do you provide a tracking number?
Yes. All orders include tracking information.
Once your order has been processed and shipped, you will receive a shipping confirmation with your tracking number.
Please note that tracking information may take some time to update after the package has been handed over to the shipping carrier.
3) How fast do you process and ship orders?
Orders are typically processed and dispatched within 1–5 business days after your order has been successfully placed.
Processing times may occasionally vary during periods of high order volume, holidays, or other exceptional circumstances.
4) When will I receive my order?
Estimated delivery times after processing are:
- United States: approximately 1–2 weeks
- Australia: approximately 1–3 weeks
- Europe: delivery times may vary depending on the destination and shipping carrier.
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur due to carrier operations, customs processing, holidays, weather conditions, or other circumstances outside our control.
5) Is shipping free?
Yes! Let Pets offers free standard shipping on all orders to our supported destinations.
There is no minimum purchase requirement to qualify for standard free shipping.
6) Can my order arrive in multiple packages?
Yes. In some cases, an order containing multiple products may be shipped in separate packages.
This may happen depending on product availability, fulfillment location, order volume, or logistical arrangements.
If your order is shipped separately, each shipment will receive its own tracking information where applicable.
7) What if my order is delayed?
While we do our best to ensure orders arrive within the estimated delivery timeframe, occasional delays can happen.
If your order is taking longer than expected, please check your tracking information first. If you still need assistance, contact our support team at info@letpets.com, and we’ll be happy to assist you.
8) I entered the wrong shipping address. What should I do?
If you entered an incorrect or incomplete shipping address, please contact us at info@letpets.com within 12 hours of placing your order.
We’ll do our best to update the address before your order enters processing or ships.
Once an order has already been processed or dispatched, we cannot guarantee that the shipping address can be changed.
9) Where do you currently ship?
We currently ship to customers in:
United States • Australia • Europe
Shipping availability and estimated delivery times may vary depending on the destination and product availability.
Need help with your order?
If you have any questions about your shipment, tracking information, or delivery, please contact us at:
Our team will be happy to assist you.